• Client/Customer refers to the person or organization placing the booking.
  • Training Provider refers to Care Learning & Development.
  • Services refer to the product for which the Training Provider has placed a booking/s with the client.


The terms and conditions are valid for any services provided by the Training Provider to the Client.


Care Learning & Development warrants that:

Courses supplied hereunder will be conducted in a professional manner in accordance with generally recognised practices and standards;

It will provide appropriately qualified and experienced trainer(s) and consultant(s) to deliver courses using suitable course materials.


Prices quoted are inclusive of course materials, assessment, and certification where applicable.

We may charge the Client for any travel expenses incurred at £0.45 per mile. This additional charge is at our discretion and the Client will be informed of such charges, prior to confirmation of booking and issue of the invoice.

We reserve the right to increase a quoted fee in the event that the Client requests a variation to the work agreed. The Client will be informed of such increase prior to receiving the agreed service and/or invoice.

The price does not include any lunch, travel, accommodation or any other additional expenses, (unless varied in writing), which Care Learning & Development may incur in providing the service/s.

Companies using Care Learning & Development services shall be responsible for the candidates that they provide. Companies who do not provide candidates who are physically capable of completing the course shall forfeit that candidate’s fee.

Where we require payment of a deposit, the Client acknowledges that the deposit is only returnable if the terms and conditions of cancellation have been met.


The pricing, quantity of services, and time of delivery are not binding although we will make all efforts to fulfil the stated estimates.

Payment Terms

Companies will be invoiced prior to training. All invoices to be paid by the Client within thirty (30) days of the date of invoice unless otherwise agreed in writing by us. Alternatively, for invoices unpaid 30 days after the due date, we reserve the right to cease providing services, including bookings already agreed.  This may also result in any future invoices requiring payment in full prior to providing any other services.

If no payment has been made after three reminders that the invoice is due, then Care Learning & Development reserves the right to use a debt collection agent to collect all sums of money outstanding, at which point the client will be held liable for all costs associated with the collection.

Individual’s not booking through companies will be invoiced prior to training and payment must be received 1 week prior to the course.  Care Learning & Development reserves the right to cancel all provisional bookings held by individuals if payment has not been received at least 1 week prior to the course start date.

If the amount of the invoice is disputed by the Client, the Client shall inform us in writing, detailing the grounds for such dispute within seven days of delivery of the services and or upon receipt of invoice.

Please note that certificates will be held until full payment of invoice has been received unless otherwise agreed.


All bookings for courses shall be made subject to these conditions unless expressly varied in writing and signed by an Executive Director on behalf of Care Learning & Development.

All bookings for a course must be supported by a confirmation email.


Delivery by us will be deemed to have taken place when the training course/s have been facilitated as previously agreed. This refers to both courses delivered at the Client’s own facilities or at our own venue.

Cancellations and Changes to Courses by the Client

If circumstances require the client to cancel or postpone a scheduled course, or failure to cancel the service/s, the client will be liable to pay Care Learning & Development on the following sliding scale:

If cancelled by the client within 5 working days’ notice prior to the commencement of service/s as agreed (this is NOT inclusive of weekend days), or failed to cancel, 100% of the fees will be paid to Care Learning & Development.

If cancelled between 6-10 working days’ notice prior to the commencement of service/s as agreed (this is NOT inclusive of weekend days), 50% of the fees will be paid to Care Learning & Development.

If cancelled with more than 10 working days ‘notice prior to the commencement of service/s as agreed (this is NOT inclusive of weekend days), no fee will be paid to Care Learning & Development.

For subsequent changes to the same order, the rates provided above apply.

For changes to your booking/s or cancellation, please email or call 0141 2396004 or 07376 378301.

Cancellations and Changes to Courses by Care Learning & Development

Care Learning & Development reserves the right to cancel or change a Course and undertakes to provide reasonable notice of the cancellation or change.

Certificates and Replacement Certificates

We will issue certifications to the Client upon successful completion of the course/s and after payment of the invoice/s has been received. We reserve the right to withhold the issue of certificates until the balance is paid in full.

An administration fee of £10 will be applied for replacement certificates. This will include standard 1st class postage. Where special delivery/ recorded postage is requested then the fee for this will be applied.


Copyright and all other intellectual property rights in all course materials shall remain the property of Care Learning & Development or the trading partner of Care Learning & Development, responsible for developing the Course Material, as the case may be.

You are not permitted to reproduce or distribute any information or image from any training material, in whole or in part, without the prior written permission of Care Learning & Development. Request for the permission of use should be sent via email to and should include your name, company name and address (if applicable) as well as a description of the information which you would like to distribute including the intended recipients of that information.

The Customer is permitted to use such materials for the purposes of internal post-course reference only.

Limitation of Liability

All presentations and materials are provided only as a training and educational resource to assist organisations to meet their legislative duties; as well as organisational requirements. Each individual organisation must determine how a specific requirement applies to its particular circumstances.

Although reasonable efforts have been made to ensure the information contained in this presentation is current and accurate at the time of distribution, neither Care Learning & Development nor any individual who has furnished contents/ been involved in the presentation of this material can guarantee that all information is accurate and valid. Hereby, Care Learning & Development makes no warranties or representations whatsoever about the quality, contents, completeness of such information and images. Care Learning & Development, any of its directors, employees or other representatives will not be liable for damages arising out of or in connection with this training or the information included in this presentation. This is a comprehensive limitation of liability that applies to all damages of any kind, including and without limitation to; compensatory, direct, indirect or consequential damages, loss of/or damage to property and claims of third parties.

We reserve the right to change this Disclaimer and any of the contents intended for training purposes, at any time without notice, and by using the ‘Care Learning & Development’ services you are agreeing to this Disclaimer as it appears.

Loss and Damages

Personal belongings and items belonging to or in the possession of the customer or any delegate brought onto Care Learning & Development’s premises are the sole responsibility of the owner and Care Learning & Development accepts no responsibility for such items.

Delegates using any car parking facilities provided at any Care Learning & Development’s premises do so entirely at their own risk and Care Learning & Development does not accept any responsibility for damage, accident or loss resulting from such usage.

Care Learning & Development is not responsible for and cannot be held liable for accidental damage to customer property used during any training course.