About this course

It doesn’t matter how great your product is: If your customer service is poor, people will complain about it, and you’ll lose customers.

The good news: It’s not impossible to turn things around. Transforming your customer service from mediocre to great won’t happen overnight, though. It requires a serious commitment to meaningful change, a team of rockstar support professionals, and work across the entire organization.

This CPD Accredited Customer Service Training course will help you to provide excellent customer service and improve interpersonal skills. Someone working in customer services will often be one of the first voices that someone hears when contacting an organisation and therefore, they have a huge impact on the first impression that someone has of an organisation; providing good customer service is, therefore, essential.

Using our Service Focus suite of training courses, you can develop, refresh, improve your team’s customer service skills.
They are suitable for customer facing employees, team leaders and managers – so you can build a consistent culture of service across your organisation.

What you’ll learn

The goal and objectives of Customer Service Excellence Training are as follows: GOAL: Participants will understand the importance of Customer Service Excellence (CSE) and will be equipped to develop and implement a CSE plan in their respective organizations.

 

Upon completion, participants will be able to:

Describe the impact of CSE.

Identify the extent to which they need to develop their customer-focus abilities.

Promote a culture based on CSE.

Explain why most companies lose their customers.

Demonstrate a Positive Mental Attitude while implementing CSE.

Develop long-term Service Excellence strategies.

Focus on Customer Service Values.